Terms & Conditions | Ciphercup Technologies

These Terms & Conditions (“Terms”) govern your use of ciphercup.com and the services provided by Ciphercup Technologies Pvt Ltd, including website design and development, e-commerce development, website maintenance, digital marketing, graphic and brand design, and product photography. They also apply to service packages bought through our online shop. Please read them carefully, because by using our website, accepting a proposal or placing an order you agree to be bound by them.

Last updated: 9 October 2026

1. Acceptance of these Terms

By accessing ciphercup.com, submitting an enquiry, accepting a quote or proposal (in writing, by email, by signature or by paying an advance), or placing an order in our shop, you confirm that you have read, understood and agree to these Terms, together with our Privacy Policy, Refund & Cancellation Policy, Cookie Policy and Disclaimer.

If you accept these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation. You must be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872. If you do not agree to these Terms, please do not use our website or services.

Where a signed proposal, statement of work or separate agreement contains terms that conflict with these Terms, the signed document will prevail for that project.

2. Definitions

“Ciphercup”, “we”, “us”, “our” means Ciphercup Technologies Pvt Ltd, with its registered office at #40, 6th Sector, 12th Main, Near BDA Complex, HSR Layout, Bangalore-560 102, Karnataka, India, and its branch in Kochi, Kerala.
“Client”, “you”, “your” means the person or organisation that engages us or buys a service package.
“Services” means the services we agree to provide, as described in a Proposal or a shop package description.
“Proposal” means a quote, estimate, proposal, statement of work or scope document issued by us.
“Package” means a fixed-scope service package sold through our shop, such as the Starter Business Website or Website Care Plan.
“Deliverables” means the work products we create for you, such as designs, websites, code, graphics, photographs and reports.
“Client Materials” means content, text, images, logos, product data, credentials and other materials you supply to us.
“Milestone” means a defined stage of a project, such as design approval, development completion or launch, to which a payment may be linked.
“Third-Party Services” means products or services supplied by others, such as domains, hosting, premium themes and plugins, payment gateways, SMS gateways, stock media and advertising platforms.
“Business Day” means Monday to Saturday, excluding public holidays observed in Karnataka or Kerala. Our working hours are 9:30 AM to 6:30 PM IST.

3. Our services

We provide the services described on our Services pages, including web development, e-commerce, web maintenance, digital marketing, graphic designing and product photography. The exact scope of each engagement is defined in the applicable Proposal or Package description. Anything not expressly included in the scope is out of scope and may be quoted separately.

We will perform the Services with reasonable skill and care, in a professional manner and in line with generally accepted industry practices. We may use our employees or carefully selected subcontractors to perform the Services, and we remain responsible for their work.

4. Quotes and proposals

Unless stated otherwise, a Proposal is valid for 30 days from the date of issue. After that, prices and availability may change.
Proposals are based on the information you give us at the time. If the requirements turn out to be materially different, we may revise the Proposal before work starts or treat the difference as a change request.
Estimates of time or effort are good-faith estimates, not fixed commitments, unless the Proposal expressly says that a price or date is fixed.
A Proposal is accepted when you confirm it in writing (including by email or WhatsApp), sign it, or pay the advance. Acceptance creates a binding contract on these Terms.
Indicative prices on our Pricing page and elsewhere on the website are “starting from” figures for guidance only and are not offers.

5. Orders through our shop

Our shop lets you buy defined service packages online, such as the Starter Business Website, E-commerce Store (WooCommerce), Website Care Plan, SEO & Digital Marketing Plan, Brand Identity Kit and Product Photography Pack.

Placing an order: when you complete checkout, you make an offer to buy the Package at the price shown. You must give accurate billing and contact details.
Order confirmation: you will receive an automated email acknowledging your order. A contract is formed when we confirm the order and your payment is received. We may decline or cancel an order, with a full refund, if the Package is unsuitable for your requirements, if there was an obvious pricing error, or if we suspect fraud.
Package scope: each Package includes only what is listed in its description (for example, “up to 5 pages” or “up to 25 products”). Extra pages, products, features or integrations are charged separately at our then-current rates, and we will quote before doing any extra work.
Onboarding: after your order we will contact you within two Business Days to collect information and schedule the work, as described in our Service Delivery Policy.
No physical goods: our Packages are services delivered digitally. Nothing is shipped to you, except the return of products sent to us for photography.

Consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the total price, taxes, refund and cancellation terms, and our contact and grievance details are displayed before you pay.

6. Pricing and GST

All prices are in Indian Rupees (₹). Unless clearly stated as inclusive, prices are exclusive of Goods and Services Tax (GST) and other applicable taxes, which will be added at the prevailing rate and shown on your invoice. If you want your GSTIN on the invoice, please provide it at checkout or before the invoice is raised; we cannot change invoices for past tax periods except as permitted by GST law.

Clients outside India will be invoiced in Indian Rupees unless agreed otherwise, and are responsible for any bank charges, currency conversion costs and taxes in their own country. Prices for recurring services such as the Website Care Plan or monthly marketing plans may be revised at renewal, with at least 30 days’ notice.

7. Payment terms and milestones

7.1 Advance and milestones

Unless a Proposal says otherwise, custom projects are billed as follows:

Advance / booking amount: typically 40% to 50% of the project fee, payable before work starts. The advance secures your slot in our schedule.
Milestone payments: the balance is payable in stages linked to Milestones, such as design approval and completion of development.
Final payment: payable before the website goes live, before final files are released, or before the transfer of credentials and ownership, whichever comes first.

Shop Packages are normally paid in full at checkout, unless the product page offers a part-payment option. Recurring plans (such as monthly digital marketing) are billed in advance at the start of each billing period, and annual plans are billed in advance for the year.

7.2 Payment methods

Online payments are processed by third-party payment gateways. We do not store full card details. Bank transfers (NEFT/RTGS/IMPS) and UPI are accepted against our invoice. Payments are treated as received only when the funds reach our account.

7.3 Late payment

Invoices are payable within 7 days of issue unless stated otherwise. If a payment is overdue, we may pause work, delay launch, suspend services we host or manage, and adjust delivery timelines. We will give you written notice before suspending live services. Paused projects that remain unpaid and inactive for more than 60 days may be closed in line with section 18.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

8. Client responsibilities and content

Successful projects depend on both sides. You agree to:

provide complete, accurate Client Materials and timely feedback, approvals and decisions;
nominate a single point of contact who can make decisions;
provide access to hosting, domains, existing websites, social media accounts and other systems when needed, and keep your own copies of credentials;
make sure you own, or have permission to use, all Client Materials, and that they do not infringe anyone’s rights, are not defamatory, obscene or unlawful, and comply with applicable laws, including the IT Act and consumer protection, advertising and data protection laws;
check and approve all content, product information, prices, legal pages and claims on your website before launch; you remain responsible for the accuracy of your own content and for your business’s legal compliance;
obtain any licences or registrations your business needs (for example, for selling regulated products online).

We may refuse to publish, or may remove, content that we reasonably believe is unlawful, infringing or harmful. We are not responsible for delays or defects caused by late, incomplete or inaccurate Client Materials.

9. Revisions and change requests

Each Proposal or Package states the number of revision rounds included. Unless stated otherwise, design stages include two rounds of revisions. A “revision” is a change to work within the agreed scope, such as adjusting colours, layout, text or images. It does not include new features, new pages, a change of direction after approval or work on new content.

Please consolidate feedback for each round into a single message or document.
Once you approve a stage (for example, homepage design), later changes to that stage may be charged as a change request.
For change requests, we will give you an estimate of the cost and the effect on timelines. We will begin the change only after you approve it.
Additional revision rounds and out-of-scope work are billed at our then-current hourly or fixed rates.

10. Timelines and delays

We will give you an estimated schedule in the Proposal or at onboarding. Timelines begin when we receive the advance payment and the Client Materials needed to start. We work hard to meet agreed dates, but timelines are estimates and depend on prompt feedback and approvals.

If you take longer than 5 Business Days to respond at any stage, the schedule will move by at least the same period, and we may need to reschedule your project around other commitments.
If a project is on hold for more than 30 days because we are waiting for you, we may invoice for the work completed so far.
We are not liable for delays caused by Third-Party Services, such as domain registry processes, hosting outages or payment gateway approvals, which can take several days or weeks.
Force majeure: neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, riots, government action, power or internet failures, or cyber attacks on infrastructure providers. The affected party will notify the other and resume performance as soon as reasonably possible.

11. Intellectual property and transfer

11.1 Client Materials

You keep ownership of all Client Materials. You grant us a non-exclusive, royalty-free licence to use, copy, edit and publish Client Materials solely to perform the Services.

11.2 Deliverables

On receipt of full and final payment of all amounts due for a project, we assign to you all rights, title and interest in the custom Deliverables we created specifically for you, such as final logo files, custom designs, custom code and commissioned photographs. Until full payment is received, all rights remain with us and you have a limited licence to review the work for approval purposes only. We may disable or withhold Deliverables that have not been paid for.

11.3 Pre-existing and third-party materials

Our pre-existing tools, frameworks, code libraries, templates, know-how and processes (“Background IP”) remain ours. Where Background IP is included in a Deliverable, we grant you a perpetual, non-exclusive, royalty-free licence to use it as part of that Deliverable. Open-source software (such as WordPress, which is licensed under the GPL) and Third-Party Services remain subject to their own licences, and premium themes, plugins, fonts and stock media are licensed rather than owned. Unused design concepts and drafts remain our property unless agreed otherwise.

11.4 Credentials and handover

After final payment we will hand over all relevant files, administrator credentials and access details. You should change all passwords after handover.

12. Portfolio and promotional rights

Unless you tell us otherwise in writing, you agree that we may display the finished work, your name and your logo in our portfolio, on our website, in proposals and on social media, and may include a small, unobtrusive “Designed by Ciphercup” credit link in the website footer. We will never disclose confidential information in doing so. If you prefer that we do not showcase your project or include a credit link, just let us know before launch, or at any time afterwards, and we will respect your request for future use.

13. Third-party services, software and plugins

Our work often relies on Third-Party Services, such as WordPress, WooCommerce, themes, plugins, payment gateways, SMS gateways, Google Business Profile, social media platforms and advertising networks. These are provided by their own suppliers under their own terms. We do not control them, and we are not responsible for their availability, pricing changes, policy changes, security vulnerabilities, account suspensions or discontinuation.

Where we buy licences, subscriptions or advertising credit on your behalf, those costs are payable by you in addition to our fees, and are non-refundable once purchased. Advertising spend is paid directly to the platform or reimbursed to us in advance, and the platform’s own terms apply.

14. Hosting and domains

We recommend that domains are registered in your name or your organisation’s name. Where we register a domain for you, we will list you as the registrant wherever possible and transfer control to you on request once all dues are paid.
You are responsible for renewing domains and hosting on time, unless renewal management is expressly included in a plan you have bought from us. Expired domains may be lost and can be expensive or impossible to recover.
Where we arrange hosting, it is provided by a third-party data centre or hosting company. We will act reasonably to restore services, but we do not guarantee uninterrupted uptime.
Unless your plan includes backups, you are responsible for keeping backups of your website and data. Our Website Care Plan includes daily backups as described in the Package.
Email deliverability depends on the hosting provider, DNS settings and recipients’ mail systems, and cannot be guaranteed.

15. Warranties and support period

For website projects, we provide a free support period after launch to fix defects, meaning errors in the work we delivered that cause it not to function as agreed in the scope. The Starter Business Website includes 1 month of support; for custom projects, the period is stated in the Proposal (normally 30 days). The support period does not cover:

new features, content changes or design changes;
problems caused by changes made by you or anyone other than us;
problems caused by updates to WordPress, plugins, themes, browsers or hosting environments after launch;
hacking, malware or security incidents resulting from your hosting environment, weak passwords or lack of updates;
Third-Party Service failures.

Ongoing updates, security monitoring and content edits after the support period are available through our Website Care Plan or on a pay-as-you-go basis.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, we make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose or uninterrupted, error-free operation. In particular, we do not guarantee specific search engine rankings, traffic, leads, sales or return on investment from any website, SEO or marketing service, because these depend on many factors outside our control. See our Disclaimer for more detail.

16. Limitation of liability

To the maximum extent permitted by applicable law:

our total aggregate liability arising out of or in connection with any project or Package, whether in contract, tort (including negligence) or otherwise, is limited to the total fees actually paid by you to us for that project or Package in the 12 months before the event giving rise to the claim;
we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data, even if we were told such loss was possible;
we are not liable for losses caused by Third-Party Services, Client Materials, or your failure to follow our reasonable advice, such as keeping software updated or maintaining backups.

Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud, or for death or personal injury caused by negligence, or your statutory rights as a consumer under the Consumer Protection Act, 2019.

17. Indemnity

You agree to indemnify and hold harmless Ciphercup, its directors, employees and subcontractors from any claims, losses, damages, penalties and reasonable legal costs arising from: (a) Client Materials, including any claim that they infringe a third party’s intellectual property or other rights; (b) the content, products or services offered on your website or through your marketing; (c) your breach of these Terms or of applicable law; or (d) your misuse of the Deliverables. We will notify you promptly of any such claim and cooperate reasonably in its defence.

18. Suspension and termination

By you: you may end a project by giving written notice. You will pay for all work completed up to the date of termination, any Milestones already due, and any Third-Party costs committed, as set out in our Refund & Cancellation Policy. Monthly digital marketing plans can be cancelled with 30 days’ written notice.
By us: we may suspend or terminate the Services by written notice if you fail to pay any amount due within 15 days of a reminder, materially breach these Terms and do not remedy the breach within 15 days of notice, ask us to do something unlawful or unethical, or behave abusively towards our team.
Abandoned projects: if we do not receive a response, required materials or payment for 60 days despite reminders, we may close the project and invoice for work completed.
Effect of termination: on termination, we will deliver work that has been paid for. Sections that by their nature should survive, including intellectual property, confidentiality, limitation of liability, indemnity and governing law, will continue to apply.

19. Confidentiality and data protection

Each party will keep confidential any non-public business, technical or financial information received from the other, and will use it only for the purposes of the engagement. This obligation does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law or court order. The obligation continues for three years after the engagement ends, and indefinitely for credentials and personal data.

We handle personal data in accordance with our Privacy Policy. Where we process personal data on your behalf (for example, your customers’ order data), we act as your Data Processor, will follow your documented instructions and will apply reasonable security safeguards under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You remain responsible for having a lawful basis for that processing and an appropriate privacy notice on your website.

20. Rules for using our website

When you use ciphercup.com, you agree not to:

use the website for any unlawful, fraudulent or harmful purpose;
attempt to gain unauthorised access to the website, its servers or databases, or interfere with its security features, including our firewall;
introduce viruses, malware or other harmful code, or carry out denial-of-service attacks;
scrape, harvest or copy content or data by automated means without our written permission;
submit false information, spam or abusive messages through our forms;
copy, reproduce or republish our content, designs or branding without permission, except for personal, non-commercial reference or as allowed by law.

All content on this website, including text, graphics, logos and code, is owned by or licensed to Ciphercup and is protected by copyright and trademark laws. Some images are provided by third parties, as explained in our Disclaimer. If you are responsible for a shop account, you must keep your password secure and tell us promptly about any unauthorised use. We may suspend accounts that are used in breach of these Terms. If you believe content on our website infringes your rights, please see our DMCA Policy.

21. Governing law and disputes

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of India. We encourage you to contact us first so that we can try to resolve any concern informally. If a dispute is not resolved within 30 days of written notice, either party may take it to the competent courts. Subject to any rights you may have as a consumer to bring a complaint before a Consumer Commission under the Consumer Protection Act, 2019, the courts at Bengaluru, Karnataka will have exclusive jurisdiction.

Consumers can also raise complaints with our Grievance Officer, whose details are in our Privacy Policy: Grievance Officer, Ciphercup Technologies Pvt Ltd, [email protected] (subject line “Grievance”). We will acknowledge and resolve complaints within the timelines required by Indian law.

22. General provisions

Entire agreement: these Terms, together with any accepted Proposal and the policies referred to, form the entire agreement between us for the relevant Services.
Independent contractors: we act as an independent contractor. Nothing creates a partnership, joint venture or employment relationship.
Assignment: you may not assign your rights under these Terms without our written consent. We may assign our rights to a successor business.
Severability: if any provision is found invalid or unenforceable, the rest of these Terms will remain in force.
No waiver: a failure or delay in enforcing any right is not a waiver of that right.
Non-solicitation: during a project and for 12 months afterwards, neither party will directly solicit for employment any employee of the other who worked on the project, without prior written consent. General job advertisements are not solicitation.
Notices: notices must be in writing and sent by email or post to the addresses given in the Proposal or below.

23. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, business practices or the law. The updated version will be posted on this page with a new “Last updated” date. Changes will not affect Proposals already accepted or orders already placed, which remain subject to the version of the Terms in force at the time, unless you agree otherwise. By continuing to use our website or services after changes take effect, you accept the updated Terms.

24. Contact us

If you have any questions about these Terms, please get in touch:

Email: [email protected]
Phone / WhatsApp: +91 99163 58261 · Kochi landline: 0484-4148253
Bangalore (registered office): #40, 6th Sector, 12th Main, Near BDA Complex, HSR Layout, Bangalore-560 102, Karnataka, India
Kochi: S 40, 8th Floor, Alapatt Heritage Building, MG Road North End, Ernakulam-682 035, Kerala, India
Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST

You can also use our Contact Us page or read our FAQ for quick answers.